Defined Beauty Lounge Policies
Please make note of the following salon policies to ensure a pleasant, relaxing, and refreshing salon experience
Right to refuse service
I understand that my salon professional has the right to refuse service to anyone.
We kindly ask that if you are experiencing symptoms like those of Covid-19 or the common cold/flu to please reschedule your appointment to help maintain the health and safety of us all.
DB Beauty Wall (Photography Purposes Only)
The DB Beauty wall is not to be used as a waiting area or for storage for personal items. Please use the coat rack provided to hang personal belongings.
Please bring earphones to listen to or play music, games, ipad, laptop, etc. As a courtesy to others, please refrain from the use of speakerphones.
No kids are allowed in the salon unless being serviced by a salon professional. Kids under the age of 18 must be dropped off at their appointment and picked up when all services are complete. Parents will be notified 15 minutes prior to finishing services. At this time I am not accepting new clients under the age of 11 (November 2023)
No pets are allowed.
Masks are required for ages 2 & up until further notice. Wearing a mask during your appointment is mandatory. Mask(s) must cover the nose and mouth and be worn for the duration of the appointment.
All appointments must be scheduled online at www.definedbeautyoakland.com. A valid card must be on file at all times. A deposit is required at the time of booking.. Cards that are not valid will result in your appointment being canceled.
All deposits and payments are non refundable. Deposits can be made through cash, zelle, apple pay,or credit/debit.
There will be a 3% charge on all services paid by debit/credit card
When scheduling your appointment please book ALL the necessary services needed for scheduling purposes. Changes to your service must be communicated within 48 hours of your appointment.
All appointments will be given a 5 minute grace period. If you arrive after the given grace period you may be asked to reschedule your appointment
A 50% cancellation fee will apply for appointments that are not canceled within 24 hours of your appointment.Same day cancellations will be treated as a no show. 100% of the total service cost will be charged. .
Due to limited seating, guests are not allowed during your scheduled appointment.
Please allow your salon professional to adjust salon dryers at all times.
Metered and residential parking is available when visiting the salon. It is strongly suggested to arrive 5-10 minutes prior to your scheduled appointment to accommodate for parking. As a convenience, please download the parkmobile app to pay for metered parking. The Zone is #44255.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THE TERMS, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS.
Sunday -Monday CLOSED
(All business inquiries will resume the next business day)